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Document Audience delivery error management - #418

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@pelcasandra

@pelcasandra pelcasandra commented Oct 31, 2026 •

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Adds English and Spanish Help Center guides for reviewing delivery errors across campaigns and playbooks in Audience, exporting affected contact values, and removing selected email addresses or phone numbers from profiles.

Release dependency: hellotext/hellotext#6772. Keep this PR in draft and do not merge until the feature is implemented and available to users. Merging into main publishes the documentation; auto-merge must remain disabled.

The guide explains grouped contact-value counts, search and filters, complete profiles, filtered versus selected exports, and individual or bulk removal. It distinguishes temporary/provider/configuration errors from invalid destinations and explains that phone removal affects every channel using that value on the profile. It also adds Audience navigation and links from Audience overview and message-delivery troubleshooting.

Planned routes:

  • English: /review-delivery-errors
  • Spanish: /es/revisar-errores-entrega

Before merge:

  • Verify both translations against the production labels, permissions, grouping, selection, exports, and persistent exact-value removal in hellotext/hellotext#6772.
  • Confirm production error classifications and cross-channel removal behavior.
  • Add and verify localized screenshots of the implemented interface. The section-by-section capture plan is in docs/editorial-work/delivery-errors.md; prototype review captures remain in the feature issue.
  • Confirm the feature is available to the intended audience, then merge this documentation alongside its release.

Validation: production yarn build and the security-header verifier passed; all 76 internal links and anchors in the guides resolve. Both locales were checked in the browser at desktop and mobile widths. Search/navigation entries, locale switches, documentation exclusion, and unchanged exported JavaScript bytes were verified. No dependency, stylesheet, or shared-template changes.

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